Shipping policy

Shipping Policy

We carefully prepare and package every jewelry order to ensure it arrives safely.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Custom or made-to-order items may require additional processing time, which will be indicated on the product page.

Shipping

Shipping options and estimated delivery times are displayed at checkout. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery Delays

Delivery times are estimates and may be affected by carriers, weather, holidays, or other circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the package and item. If your package is marked as delivered but you cannot locate it, please contact the shipping carrier first.

Address Information

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.